When I talk with people about their quality system or ISO9000 the one bit they all tell me is that they have lots of Non Conformances getting captured (which is good) or that they have just had an audit and passed with no issues (which is not so good!). What I tend to pick up though is that Non Conformances are seen as a bad thing, someti...

When you ask people what is the most important principal of a quality management system, you will undoubtedly get a multitude of answers, some formed by facts, some not so much and some are just sitting on the fence claiming all are important. Anyone who knows me will agree here, I'm not much for sitting on the fence! Maybe it's part of being ...

Now I want to kick this post of with a caveat. Yes, ISO9001 is changing. Yes, there are lots of people out there telling you what they think is changing and yes there is a lot of noise.  Here's the thing, they don't actually know for sure! ISO standards get updated on a regular basis and yes, ISO9001 is currently coming to the end of that proc...

In our previous article, we unpacked the draft ISO 9001:2026 changes to Clauses 4–7, covering the strengthened expectations around leadership, planning and organisational support. This second article picks up right where that one left off — the natural next question is: what happens when we move into the "Do, Check, Act" end of the cycle? Here, we'...

In our last post we pointed out that skipping the initial sections of the ISO9001 standard is dumb, it's like walking into the movies after the first 30 minutes and hoping you know what's going on, so if you haven't read our post on the initial clauses pop back there and have a read, we'll wait.    ISO9000 and The Initial Clauses (the one...

An ISO standard for making tea? Surely the world has just gone mad, bureaucracy is taking over, and it's just getting a little silly now, who needs a standard for making tea? Anyone can make tea; you bang on the kettle, stick a tea bag in a cup and then pour in the hot water and then the milk… Well, hold on a minute, my gran would be incredulous wi...

If you missed our webinar on how to Multiply the power of yoru quality system with the amazing Tamela Serensits from Argolytics then you are in luck, we recorded it! The whole point of the webinar was to talk about how to drive business improvement and reduce costs by multiplying the power of your Quality systems. We wanted you to see how easy TREN...

When you go see a movie you don't turn up a third of the way through because you know that part is pointless or skip the first 3 or 4 chapters of your book because, well the interesting stuff is always in the middle. That 1st part is the critical opening act, it's where the whole story, the basis for everything is set up, it's critical to the end o...

We are excited to launch our new Virtual Quality Management Service which is designed to provide companies who do not have a dedicated Quality Management resource the support normally associated with a full time person but without the cost linked to employing that full time person. We do this by offering companies a set number of 'da...

We've all been told that checklists are the answer!... tick this and your quality will be great, but have you checked in with your team? Are they sick of ticking boxes? Are you really sure your quality checks achieve what you need them to? Maybe it's time to reinvent your quality control system and fix up your check process to make it mor...