Even for the experienced ISO Systems manager, audits can be a nervous time. The second guessing of what you have created in your systems and what your ISO certification auditor is going to be looking for can lead to over thinking things and even on extremes the odd restless night. It does not matter if you are certifying to ISO9001 for quality mana...

The world of compliance is changing, it has had to change. The days of printing a forest worth of trees for your management systems and then keeping them, all safely tucked into a in a folder on the top shelf, is not something you can do today. COVID-19 has surely put paid to that myth once and for all? The idea of looking them it the week before a...

It does not matter if you are working to achieve or already have your International Standards Organisation (ISO) certification internal auditing is a key element you need to master. Internal auditing seems to be one of the areas of real trepidation and confusion around the requirements for internal auditing programs. When we talk with clients who a...

One of the things that happen when organisation start to build towards implementing their ISO management systems is that they look at the standard and try to figure out where to start. As people tend to do, they move towards the familiar, the bits they believe they know what to do and start there. They implement non-conformance processes, or risk p...

Compliance systems can be a pain, all that extra work, the paperwork, the audits, the forms, and reviews. The time that you waste chasing people up to do things they don't feel they should do and of course, getting ready for the big audit from the customer or the certification body when you could be doing your real work right? Chances are if you or...

February 2024 saw the release of the first amendment for ISO9001:2015 for Quality Management Systems. ISO releases amendments to standards when they want to add things to the standard that have already been agreed on, but they don't want to completely review the entire standard.  It's called the Climate Change Actions Amendment. What's been am...

This Week's Question  A few weeks ago I had a conversation with a few people around how things were going with their business in light of the ongoing uncertainty of the pandemic and day to day business in general. One of the topics that came up was around contingency planning within the company and the various approaches they each had. In one ...

 A short while ago I got the chance to catch up with Craig Thornton from Mango QHSE, of course both being lock-down along with the rest of New Zealand and most of the world it was via a web call.  The subject was one close to my heart, improvements. Specifically how do you uncover that are already hiding within your QHSE system, that are ...

Let's face it if you are working through ISO9001:2015 you already know that you need to monitor, measure, analyse and evaluate your quality management system, we talked about it way back in Clause 4.4 and again in Clause 6.2. You already understand why it's important so why is it here again in ISO9001:2015 Clause 9.1.1? I guess you could look at th...