Last week I was involved in a conversation with a person I met at a networking event where we were discussing problems they were having at their workplace with people not following processes. They asked me what I thought they should do to get people to follow the processes and stem the flow of issues. "How Do I get these people to just do what they...

It seems every time you go the library, the bookshop or browse your favourite audiobook store there is another book in leadership (plus of course an untold number of blogs!). Each of these books and blogs promise a whole new spin on what you need to do to be a good or a great leader. Which approach should you take, which new theory or guru is the r...